FAQ
Questions worth answering before you install.
Everything merchants ask about Punchcard before adding it to their store.
What is Punchcard?
Points, VIP tiers, and referrals paid as native Shopify store credit — no order caps, and your loyalty data lives in your own store, not a third-party wallet. Truly unlimited at $35/mo versus order-capped plans at $199–999/mo.
Is the free plan really free?
Yes. Points on purchase, signup, birthday, and social actions for one store; Referral links with two-sided rewards, 150 orders/mo, with no credit card and no time limit. It's not a stripped-down trial.
Will the price ever change based on my order volume?
No. Unlimited is $35/mo flat regardless of volume — unlimited orders — genuinely; no soft caps.
How do I actually pay?
Through Shopify's own billing — approve the charge once inside your Shopify admin and it's billed on your normal Shopify invoice. See Pricing for the full breakdown.
Can I cancel or downgrade anytime?
Yes, anytime, from the app's page in your Shopify admin — no email, no retention flow, no minimum term.
Does Punchcard work with the other Keelhelm Shopify apps?
Yes. Punchcard is one of eleven apps from the same team; installing Roundtrip or Refill or Trackline alongside it turns on extra integration — nothing you have to configure. See the Flat-Rate Suite for the full lineup.
Is Punchcard affiliated with Shopify?
No. Punchcard is an independent app distributed through the Shopify App Store and billed through Shopify's platform, but it isn't built, owned, or endorsed by Shopify Inc. "Shopify" is a trademark of Shopify Inc.